![]() ![]() Phone number-Enter the phone number to transfer callers to.The auto attendant needs a phone number or you get an error. Auto attendant-Click the Down arrow and choose the auto attendant to transfer callers to.User-Enter the email address of the person in your organization to transfer callers to. If you choose a user who doesn't have a phone number, you get an error message.In the Transfer type field, click the Down arrow and choose the type of transfer:.English, click en‑US and choose a language from the list. (Optional) To use a language other than U.S.In the Optional announcement field, enter a message to play to callers before they're transferred.įor example, "Please hold while we transfer you to our sales department.".Disconnect the caller-Disconnect the caller after playing the message.Repeat this menu-Play the introduction message again.Next to Select an action, click the Down arrow and choose what happens after the key message plays:ĭirect callers to another menu.(Optional) To change the prompt number and key, click the Down arrow and choose an available key. In the Add a prompt for the n key, enter a message that tells callers what the option is for.įor example, "For technical support, press one.".English, click en‑US and choose a language from the list. In the Add optional introduction field, enter a message that explains the menu and its options.įor example, "Please listen carefully and choose from the following menu options.".Play Menu PromptsĬreate menu options for callers to choose from. In the Call handling section, choose the actions of the auto attendant after callers hear the greetings. (Optional) To enter an announcement that users can’t skip, click Add A Special Announcement and choose an option.įor example, you could add, "We're experiencing higher than normal call volumes.".Upload your own audio-Upload a recorded message, select the language, and change the recorded text, if needed.Use text-to-speech (TTS)-Enter a welcome message and then click Default to choose the language, voice type, and message speed.Under Welcome message, click Add A Welcome Message or Add Another Welcome Message and choose an option:.In the Initial greeting section, enter the first messages you want callers to hear. Follow the steps below to set up the auto attendant.Enter a name for the auto attendant and, optionally, add a description.The Admin console shows a list of the auto attendants in your organization. In the Admin console, go to Menu Apps Google Workspace Google Voice. ![]()
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